Last Updated: October 12, 2026
1. Introduction
Welcome to Steel Water Tanks Kenya. These Terms & Conditions govern your use of our website, https://steelwatertankskenya.co.ke/, and the products and services we offer.
By accessing our website, submitting an enquiry, requesting a quotation, or purchasing our products or services, you agree to comply with these Terms & Conditions to the extent applicable.
If you do not agree with these terms, please discontinue using our website.
2. About Our Business
Steel Water Tanks Kenya provides information and services relating to steel water tank fabrication, installation, elevated steel water tank towers, customized water storage solutions, and related services in Kenya.
Our website is intended to help customers understand our services, explore available solutions, and contact us regarding their water storage requirements.
3. Use of Our Website
When using our website, you agree to:
- Provide accurate information when submitting enquiries or quotation requests.
- Use the website for lawful purposes only.
- Avoid activities that could damage, disrupt, or compromise the website.
- Avoid submitting fraudulent, misleading, or unlawful information.
- Respect our intellectual property rights and those of third parties.
We reserve the right to restrict access to our website where reasonably necessary to protect its security, functionality, or lawful operation.
4. Products and Services
We offer steel water tank fabrication, installation, elevated tank tower construction, and related water storage solutions.
Our products and services may vary according to customer requirements, tank capacity, dimensions, materials, installation location, and project specifications.
Images, descriptions, and examples on our website are provided for general information. Actual product appearance, dimensions, finishes, and specifications may vary according to the agreed design and project requirements.
Customers should confirm all important specifications before placing an order.
5. Quotations and Pricing
Prices and quotations depend on factors such as:
- Required tank capacity and dimensions
- Steel materials and fabrication requirements
- Tower height and structural design
- Site conditions and foundation requirements
- Transportation and delivery location
- Installation requirements
- Additional materials, fittings, and accessories
Unless expressly stated otherwise, prices displayed or discussed are indicative and may change depending on the final project specifications.
A quotation should be reviewed for its scope of work, price, payment terms, delivery arrangements, and validity period before acceptance.
A quotation does not constitute a confirmed order until it has been accepted in accordance with the agreed ordering process.
6. Orders and Payments
Orders are subject to confirmation of the agreed specifications, price, payment arrangements, and delivery or installation requirements.
Any deposit, advance payment, or instalment arrangement will be communicated and agreed upon before the relevant work begins.
Customers are responsible for making payments according to the agreed payment schedule.
Additional work or changes requested after an order has been confirmed may result in additional charges or changes to the delivery schedule. Such changes should be agreed upon before the additional work proceeds.
7. Custom Fabrication and Design Changes
Steel water tanks and support towers may be manufactured according to specific customer requirements.
Customers should carefully confirm tank capacity, dimensions, design, connections, installation location, and other relevant specifications before approving fabrication.
Requests to change or cancel a custom order after fabrication has started will be assessed according to the stage of work, materials already purchased, costs incurred, agreed contract terms, and applicable Kenyan law.
Nothing in these Terms & Conditions removes any mandatory consumer rights available under applicable law.
8. Delivery and Installation
Delivery and installation arrangements will depend on the project location, product specifications, site accessibility, and agreed schedule.
Customers may be required to provide reasonable access to the installation site and communicate any site restrictions before delivery.
Installation dates may be affected by circumstances such as adverse weather, transportation delays, site readiness, material availability, or other events beyond reasonable control.
Where installation requires a foundation, tower, or other supporting structure, the relevant design and site requirements should be assessed before work begins.
For elevated water tanks, the foundation and supporting structure must be suitable for the full weight of the tank and stored water, wind loads, and other relevant structural forces.
9. Customer Responsibilities
Customers are responsible for:
- Providing accurate project and contact information.
- Confirming agreed product specifications.
- Providing access to the site where required.
- Disclosing relevant site conditions and restrictions.
- Obtaining permissions or approvals that are the customer’s responsibility.
- Following appropriate operating, inspection, and maintenance guidance.
- Making payments according to the agreed terms.
Where site preparation or civil works are required, responsibilities should be clearly agreed upon before the project begins.
10. Quality, Safety, and Maintenance
We aim to provide products and services consistent with the specifications agreed for each project.
The durability and performance of steel water tanks depend on factors including material quality, fabrication, installation, water characteristics, environmental exposure, corrosion protection, and maintenance.
Customers should arrange appropriate inspections and maintenance as necessary.
Any specific warranty, workmanship guarantee, or after-sales commitment will be governed by the applicable written terms provided for the relevant product or project.
Nothing in these terms excludes rights or remedies that cannot lawfully be excluded.
11. Cancellations, Returns, and Refunds
Order cancellations, product returns, repairs, replacements, and refund requests are handled according to our Returns & Refunds Policy and the terms agreed for the relevant transaction.
Custom-fabricated or installed products may require an individual assessment because materials and labour may already have been committed to a specific project.
All cancellation charges, refund decisions, and related arrangements remain subject to applicable Kenyan law and any mandatory consumer rights.
12. Intellectual Property
Unless otherwise stated, website content, including text, logos, graphics, photographs, page layouts, and other materials, belongs to Steel Water Tanks Kenya or is used with appropriate permission.
You may access and use our website for personal, informational, or legitimate business enquiry purposes.
You may not reproduce, republish, distribute, modify, or commercially exploit website content without prior authorization, except where permitted by applicable law.
13. Third-Party Links
Our website may contain links to third-party websites, platforms, or services for convenience or additional information.
We do not control all third-party content or services and are not responsible for their independent operation, availability, or privacy practices.
Accessing third-party websites is at your discretion and may be subject to their own terms and policies.
14. Limitation of Liability
We take reasonable steps to provide accurate website information and deliver services in accordance with agreed project specifications.
However, to the extent permitted by applicable law, we are not responsible for losses arising from inaccurate information supplied by customers, unauthorized modifications, improper use, inadequate maintenance, or failure to follow relevant installation and operating guidance.
Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by law, including any applicable mandatory consumer rights.
15. Events Beyond Our Control
We will not be considered in breach of an obligation to the extent that performance is prevented or materially delayed by circumstances beyond our reasonable control, such as natural disasters, severe weather, transport disruptions, supply shortages, government restrictions, or other unforeseen events.
Where such circumstances arise, we will make reasonable efforts to communicate relevant delays and agree on appropriate next steps.
16. Privacy and Personal Information
We may collect and process personal information when you contact us, request quotations, or use our website.
Our handling of personal information is described in our Privacy Policy.
We aim to handle personal information in accordance with applicable Kenyan data protection laws, including the Data Protection Act, 2019.
17. Changes to These Terms
We may update these Terms & Conditions to reflect changes in our business practices, website functionality, services, or legal requirements.
Updated terms will be published on this page with a revised date.
Changes to the website terms do not automatically alter the terms of an existing order or contract where different agreed terms apply.
18. Governing Law and Disputes
These Terms & Conditions are governed by the laws of Kenya, subject to applicable legal requirements.
If a dispute arises, the parties should first seek to resolve it through good-faith communication and negotiation.
Where a dispute cannot be resolved informally, the parties may pursue remedies through the appropriate Kenyan courts or other legally available dispute-resolution procedures.
Nothing in this section prevents a customer from exercising any mandatory legal rights.
19. Contact Information
For questions about these Terms & Conditions, our steel water tank products, quotations, fabrication, or installation services, please contact us.
Business Name: Steel Water Tanks Kenya
Website: https://steelwatertankskenya.co.ke/
Email: sales@steelwatertankskenya.co.ke
Phone: +254 714 138898
By using our website or proceeding with an order, you acknowledge these Terms & Conditions to the extent they apply to your use or transaction.